Terms of Service

Last updated: 2026-04-20

1. Acceptance of Terms

By accessing or using Nuveki ("the Platform"), you agree to be bound by these Terms of Service and all policies incorporated herein by reference, including our Privacy Policy and Cookie Policy. If you do not agree to these terms in their entirety, you must not use the Platform.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use the Platform. If you are between 13 and the age of majority, you may only use the Platform with the verified consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf. By using the Platform, you represent and warrant that you meet these eligibility requirements. The Platform is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we become aware that a user is under 13, we will terminate their account and delete associated data promptly.

3. Description of Service

Nuveki is an AI agent orchestration platform that enables users to interact with multiple AI models, create automated workflows, and collaborate through teams of specialized agents. The Platform provides conversation interfaces, workflow automation, a library for storing and organizing content, and community features. The Platform relies on third-party AI model providers whose availability and capabilities may change independently of Nuveki.

4. User Accounts

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating your account and keep it up to date. You may not create accounts using automated means, impersonate any person or entity, or create an account if you have been previously banned from the Platform.

5. User Content and License Grant

You retain ownership of content you create, upload, or submit to the Platform ("User Content"), including conversations, library items, uploaded files, and workflow configurations. By submitting User Content, you grant Nuveki a non-exclusive, worldwide, royalty-free, sublicensable license to use, store, reproduce, process, and display your User Content solely to the extent necessary to operate, maintain, and improve the Platform and provide the services to you. This license terminates when you delete the User Content or close your account, subject to reasonable backup and archival retention periods.

You represent and warrant that you own or have the necessary rights to submit your User Content, that your User Content does not infringe any third-party intellectual property rights, and that you have obtained all necessary consents for any personal data included in your User Content.

6. AI-Generated Content

Content produced by AI agents on the Platform ("AI-Generated Content") may be factually incorrect, incomplete, outdated, biased, or otherwise unsuitable for your intended purpose. AI models can and do produce plausible-sounding but fabricated information ("hallucinations"). You acknowledge that:

• AI-Generated Content is not a substitute for professional advice (legal, medical, financial, or otherwise)
• You are solely responsible for verifying any AI-Generated Content before relying on or publishing it
• Purely AI-generated works may not qualify for copyright protection under applicable law; you are responsible for understanding the intellectual property implications in your jurisdiction
• Nuveki makes no representation that AI-Generated Content is accurate, lawful, or appropriate for any specific purpose

7. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable local, national, or international law or regulation
• Generate, upload, or distribute child sexual abuse material (CSAM) or any content that sexually exploits minors
• Create or distribute content that threatens, harasses, or incites violence against any individual or group
• Produce non-consensual intimate imagery or deepfakes of real individuals
• Impersonate any person, organization, or entity in a misleading or deceptive manner
• Generate or disseminate disinformation, election interference content, or coordinated inauthentic behavior
• Develop or assist in developing cyberweapons, malware, or tools for unauthorized system access
• Provide instructions for creating weapons capable of mass casualties (biological, chemical, nuclear, radiological)
• Engage in market manipulation, financial fraud, or securities violations
• Attempt to gain unauthorized access to any part of the Platform or its systems
• Interfere with or disrupt the Platform, servers, or networks connected to the Platform
• Scrape, crawl, or use automated means to extract data from the Platform beyond normal API usage
• Share your account credentials with third parties or resell access to the Platform
• Exceed your subscription tier's usage limits through automated or programmatic means
• Circumvent, disable, or interfere with security-related features of the Platform

Nuveki reserves the right to investigate violations and take appropriate action, including content removal, account suspension, and referral to law enforcement authorities.

8. Content Moderation and DMCA

Nuveki respects intellectual property rights and expects users to do the same. If you believe that content on the Platform infringes your copyright, you may submit a takedown notice to our designated agent at hello@nuveki.ai with the following information: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing content and its location on the Platform; (iii) your contact information; (iv) a statement of good faith belief that the use is not authorized; and (v) a statement under penalty of perjury that the information is accurate and you are the rights owner or authorized to act on their behalf.

Nuveki will review submitted notices and, where appropriate, remove or disable access to the infringing content. Repeat infringers may have their accounts terminated.

9. Intellectual Property

The Platform and its underlying technology -- including AI agent configurations, orchestration systems, UI, and proprietary software -- are owned by Nuveki and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works of the Platform's proprietary technology without express written permission from Nuveki.

"Nuveki" and associated logos and product names are trademarks of Nuveki. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.

10. Subscription and Billing

Certain features require a paid subscription. Subscription fees are billed in advance according to your selected plan (monthly or annually). You authorize Nuveki to charge your payment method on a recurring basis. You may cancel at any time; access continues until the end of the current billing period, and no partial refunds are issued unless required by applicable law. Nuveki reserves the right to modify pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing. All fees are exclusive of applicable taxes, which you are responsible for paying.

11. Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, INCLUDING AI-GENERATED CONTENT, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR ACCURACY. NUVEKI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NUVEKI DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NUVEKI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF NUVEKI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NUVEKI'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO NUVEKI IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 CAD. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT FULLY APPLY TO YOU.

13. Indemnification

You agree to defend, indemnify, and hold harmless Nuveki and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (i) your access to or use of the Platform; (ii) your User Content; (iii) your violation of these Terms; (iv) your violation of any third-party rights, including intellectual property or privacy rights; or (v) any AI-Generated Content you publish or distribute outside the Platform.

14. Export Controls and Sanctions

The Platform and its underlying technology may be subject to export control laws and regulations. You agree not to export, re-export, or transfer the Platform or any technology or data obtained through the Platform in violation of applicable export control laws. You represent and warrant that you are not located in, or a resident or national of, any country subject to government sanctions, or identified on any government list of prohibited or restricted parties.

15. Force Majeure

Nuveki shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, power failures, internet or telecommunications outages, failures or changes in service by third-party AI model providers, or actions by government authorities.

16. Termination

We may suspend or terminate your account immediately if you violate these Terms, engage in conduct that harms the Platform or other users, or if required by law. We will make reasonable efforts to notify you of the reason for termination unless prohibited by law or where notification would compromise an investigation. You may delete your account at any time through your account settings. Upon termination, your right to use the Platform ceases. We will retain your data in accordance with our Privacy Policy and applicable legal obligations.

17. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Nuveki's principal place of business is Vancouver, British Columbia, Canada. Any dispute arising out of or relating to these Terms or the Platform that cannot be resolved informally within 30 days shall be resolved by the courts of competent jurisdiction in Vancouver, British Columbia, Canada, and you irrevocably submit to the exclusive jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent imminent harm.

If you reside in the United States, the United Kingdom, the United Arab Emirates, or any other jurisdiction with mandatory consumer protection, data privacy, or dispute resolution laws, nothing in this section limits your rights under those laws. Where local law requires disputes to be resolved in your jurisdiction of residence or grants you rights that cannot be waived by contract, those provisions prevail over this clause.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email and Platform notification at least 14 days before the changes take effect for existing users. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform.